ORDER
Explore our website catalog by selecting a category from the menu or a featured collection on the homepage. After choosing an item, select the desired bottle size (if applicable) and click “Add to cart.” You can continue browsing by selecting “Continue shopping” or proceed to checkout. In your cart, you can add perfume samples or gifts, if available. When ready, click “Proceed to checkout” to finalize your purchase. Creating an account is recommended to access exclusive benefits.
Our customer Service is available to assist you Monday to Saturday from 10 a.m. to 7 p.m. (EST), or via email.
Orders cannot be placed by phone or email. Please visit our official website at www.oliorfragrances.com to make a purchase.
Our website features all currently available products, though some may be temporarily out of stock. Certain items might be exclusive to specific retail locations. If you can’t find what you’re looking for, please reach out to our Customer Service team for assistance.
If you need to cancel or change your order, please reach out to customer Service as soon as possible. While we can’t guarantee modifications or cancellations after an order is placed, we’ll do our best to accommodate your request. For returns, please refer to the section “How do I return or exchange an item purchased online?” You have 14 days from the delivery date to return your order.
If you need to correct or complete the delivery address (e.g., zip code, street number, or additional details), please contact customer Service promptly. Although we can’t guarantee address changes after confirmation, we’ll make every effort to assist you. If you need to ship your order to a different address, Customer Service can help you cancel the current order and place a new one.
We apologize if you haven’t received your voucher. It’s typically sent via email shortly after your order is shipped. Please check your spam or junk folder in case it was filtered there. If the email is missing, feel free to contact customer Service for support.
To redeem your voucher, enter the code in the designated field at checkout and validate it. Please note that the sample set voucher is only applicable to fragrance purchases and excludes body products, candles, and accessories. Vouchers are valid for 3 months and cannot be combined within a single purchase.
We apologize for any inconvenience. Please contact our customer Service via email as soon as you receive your package, and we will assist you promptly.
We’re sorry for the inconvenience. Please reach out to our Customer Service via email at your earliest convenience so we can help locate your order.
PAYMENT
You can pay on our website using Visa, MasterCard, American Express, JCB, Diners Club, Discover, or PayPal. All transactions are secure. When paying by credit card, you’ll need to provide the card type, card number, expiration date, and security code. Payments by check are not accepted.
Yes, the security of your financial data is a top priority. All payments are processed through secure systems to ensure your information remains safe.
Your account will be charged once the payment method is verified, and the authorization to debit your card is received. The full order amount is charged upon confirmation. If any item is unavailable, our customer Service team will contact you to decide whether to proceed or cancel the order.
If your payment is declined, your order will be automatically canceled. Please double-check your payment details or contact your bank for more information.
SHIPPING & TRACKING
Once your package ships, you’ll receive an email with a tracking number. If you placed your order using a customer account, you can also find the tracking number in the "My Orders" section.
Delivery options will be presented at checkout. We partner with FedEx for ground and expedited shipping. Orders placed after 1 p.m. EST are processed the next business day. We do not ship on weekends. Processing times may be adjusted during peak periods.
You can enter a delivery address during checkout. If you have an account, you can manage saved addresses in the "My Address Book" section.
For orders over $200 (before tax), a signature is required. Anyone at the delivery address may sign. If no one is available, FedEx will attempt delivery up to three times.
If you miss your delivery, contact FedEx with your tracking number to reschedule or arrange pickup.
RETURNS & REFUNDS
You have 14 days from delivery to initiate a return. Returned items must be unused, undamaged, and in their original, sealed packaging. Personalized products cannot be returned or exchanged.
To start a return, download and complete the Return Form from your account or through the provided link for guest purchases. Email the form to Customer Service. Once approved, you’ll receive a return authorization and prepaid shipping label.
Refunds are processed within 14 days of receiving your returned items or proof of shipment, whichever comes first.
We refund the full purchase price, including taxes, but not expedited shipping costs (e.g., FedEx 2Day or Overnight).
Expedited shipping costs are non-refundable. However, we provide a free return shipping label.
Yes, you can use your preferred carrier at your own expense. Please contact Customer Service for the correct return address. We recommend a tracked service, as OLIOR is not responsible for returns not shipped with our label.
Refunds are issued to the original payment method. However, gifts can be exchanged within the 14-day return window. Personalized items are not eligible for refunds or exchanges.
PRODUCT INFORMATION
Check our Store Locator to find the nearest retail location carrying OLIOR products.
Store your fragrance in a cool, dry place, away from direct sunlight and heat, to preserve its quality.
Color variations may occur due to natural ingredients, but this doesn’t affect the fragrance’s quality or scent profile.
Ingredient lists are available on each product page under "See Ingredients."