How can we help you?
Does your question concern a theme below? Click directly on the relevant theme to find the answer. If you cannot find an answer to your question, a customer advisor from our Customer Care department is available Monday to Saturday from 10 a.m. to 7 p.m. (EST) or bysupport@oliorfragrances.com
ORDER
How do I place an order online?
Explore our website catalog by selecting a category from the menu or a featured collection on the homepage. After choosing an item, select the desired bottle size (if applicable) and click “Add to cart.” You can continue browsing by selecting “Continue shopping” or proceed to checkout. In your cart, you can add perfume samples or gifts, if available. When ready, click “Proceed to checkout” to finalize your purchase. Creating an account is recommended to access exclusive benefits.
How can I obtain assistance for ordering online?
Ourcustomer Serviceis available to assist you Monday to Saturday from 10 a.m. to 7 p.m. (EST), or via email.
Can I order over the phone?
Orders cannot be placed by phone or email. Please visit our official website atwww.oliorfragrances.comto make a purchase.
Are all products available on the website?
Our website features all currently available products, though some may be temporarily out of stock. Certain items might be exclusive to specific retail locations. If you can’t find what you’re looking for, please reach out to ourCustomer Serviceteam for assistance.
How can I modify or cancel my online order?
If you need to cancel or change your order, please reach out tocustomer Serviceas soon as possible. While we can’t guarantee modifications or cancellations after an order is placed, we’ll do our best to accommodate your request. For returns, please refer to the section “How do I return or exchange an item purchased online?” You have 14 days from the delivery date to return your order.
How can I change the delivery address for an order that has already been confirmed?
If you need to cancel or change your order, please reach out tocustomer Serviceas soon as possible. While we can’t guarantee modifications or cancellations after an order is placed, we’ll do our best to accommodate your request. For returns, please refer to the section “How do I return or exchange an item purchased online?” You have 14 days from the delivery date to return your order.
I did not receive my voucher, what should I do?
We apologize if you haven’t received your voucher. It’s typically sent via email shortly after your order is shipped. Please check your spam or junk folder in case it was filtered there. If the email is missing, feel free to contactcustomer Servicefor support.
How can I use a voucher?
To redeem your voucher, enter the code in the designated field at checkout and validate it. Please note that the sample set voucher is only applicable to fragrance purchases and excludes body products, candles, and accessories. Vouchers are valid for 3 months and cannot be combined within a single purchase.
How can I report an incomplete, damaged, or incorrect order?
We apologize for any inconvenience. Please contact ourcustomer Servicevia email as soon as you receive your package, and we will assist you promptly.
How can I report a missing order?
We’re sorry for the inconvenience. Please reach out to our Customer Service via email at your earliest convenience so we can help locate your order.
PAYMENT
What are the available payment options online?
You can pay on our website using Visa, MasterCard, American Express, JCB, Diners Club, Discover, or PayPal. All transactions are secure. When paying by credit card, you’ll need to provide the card type, card number, expiration date, and security code. Payments by check are not accepted.
Is an online purchase on the OLIOR website secure?
Yes, the security of your financial data is a top priority. All payments are processed through secure systems to ensure your information remains safe.
When will my bank account be charged for my purchase?
Your account will be charged once the payment method is verified, and the authorization to debit your card is received. The full order amount is charged upon confirmation. If any item is unavailable, ourcustomer Serviceteam will contact you to decide whether to proceed or cancel the order.
Why was my payment refused?
If your payment is declined, your order will be automatically canceled. Please double-check your payment details or contact your bank for more information.
SHIPPING & TRACKING
How can I track my order online?
Once your package ships, you’ll receive an email with a tracking number. If you placed your order using a customer account, you can also find the tracking number in the "My Orders" section.
What shipping options are available?
Delivery options will be presented at checkout. We partner with FedEx for ground and expedited shipping. Orders placed after 1 p.m. EST are processed the next business day. We do not ship on weekends. Processing times may be adjusted during peak periods.
How do I add, delete, or modify a delivery address before ordering?
You can enter a delivery address during checkout. If you have an account, you can manage saved addresses in the "My Address Book" section.
Is a signature required upon delivery?
For orders over $200 (before tax), a signature is required. Anyone at the delivery address may sign. If no one is available, FedEx will attempt delivery up to three times.
What should I do if I am not home during delivery?
If you miss your delivery, contact FedEx with your tracking number to reschedule or arrange pickup.
RETURNS & REFUNDS
What is your return policy?
You have 14 days from delivery to initiate a return. Returned items must be unused, undamaged, and in their original, sealed packaging. Personalized products cannot be returned or exchanged.
How do I return or exchange an item purchased online?
To start a return, download and complete the Return Form from your account or through the provided link for guest purchases. Email the form to Customer Service. Once approved, you’ll receive a return authorization and prepaid shipping label.
How long will it take to receive my refund?
Refunds are processed within 14 days of receiving your returned items or proof of shipment, whichever comes first
How much will my refund be?
We refund the full purchase price, including taxes, but not expedited shipping costs (e.g., FedEx 2Day or Overnight).
Are delivery and return shipping costs refundable?
Expedited shipping costs are non-refundable. However, we provide a free return shipping label.
Can I use a different carrier to return an item?
Yes, you can use your preferred carrier at your own expense. Please contact Customer Service for the correct return address. We recommend a tracked service, as OLIOR is not responsible for returns not shipped with our label.
Can I receive a refund for a gift?
Refunds are issued to the original payment method. However, gifts can be exchanged within the 14-day return window. Personalized items are not eligible for refunds or exchanges.
PRODUCT INFORMATION
How can I find a product that is not currently available online?
Check our Store Locator to find the nearest retail location carrying OLIOR products.
How should I properly store my OLIOR fragrance?
Store your fragrance in a cool, dry place, away from direct sunlight and heat, to preserve its quality.
Why does my perfume’s color vary?
Color variations may occur due to natural ingredients, but this doesn’t affect the fragrance’s quality or scent profile.
Where can I find the ingredients of a product?
Ingredient lists are available on each product page under "See Ingredients."
